TERMS AND CONDITIONS
Effective Date: [6/8/2025]
Welcome to Four Paws Club (“we”, “us”, “our”). By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. Services
We provide dog walking, dog sitting, and pet care services in Kilbarchan and surrounding areas. All services are subject to availability and our assessment of suitability.
2. Bookings & Payment
All bookings must be made in advance via our website, email, or phone. Payment is due as agreed at the time of booking. Cancellation policy: [insert notice period, e.g. 24 hours] notice required for cancellation. Late cancellations may be charged at full price.
3. Pet Behaviour and Health
Owners must inform us of any behavioural or medical issues in advance. We reserve the right to refuse service if we believe a pet may put itself, other animals, staff, or the public at risk.
4. Pick-Up and Drop-Off
Our team will collect and return your pet as agreed. Please ensure you are available or provide prior arrangement for key access when required.
5. Liability
While every care is taken, Four Paws Club cannot be held liable for loss, injury, illness, or death of any pet unless due to negligence. We are fully insured – details provided upon request.
6. Keys and Access
All keys are securely stored, labeled anonymously, and returned upon completion of services or at your request. We are not responsible for loss or damage unless caused by our proven negligence.
7. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on our website and are effective immediately.
8. Governing Law
These Terms are governed by the laws of Scotland/UK.
PRIVACY AND DATA POLICY
Effective Date: [6/8/2025]
Four Paws Club is committed to respecting your privacy and protecting your personal data.
1. Information We Collect
We may collect personal information including your name, address, contact details, pet details, and any relevant medical or behavioural histories.
2. How We Use Your Information
- To provide pet care services
- To contact you about bookings, updates, or emergencies
- For invoicing, administrative, and insurance purposes
- To improve our services
3. Data Storage and Security
Your data is securely stored and only accessible by authorised team members. We do not share your information with third parties unless required by law or with your express consent.
4. Cookies and Analytics
Our website may use cookies for basic functionality and analytics to improve user experience. No personally identifiable information is collected for marketing purposes without consent.
5. Your Rights
You have the right to request access to your personal information, correct inaccuracies, or request deletion. To exercise your rights, contact us at [your contact/email].
6. Data Retention
We retain your information only as long as necessary for business and legal obligations.
7. Updates to this Policy
We may update this policy from time to time. The latest version will always be posted on our website.
8. Contact
For questions regarding privacy, data, or these terms, please contact us at:
admin@four-paws.club